Ftoon H Kedwan

School of Computing, Queens University, G14 – 800 Castell Road, K7M 4W5, Kingston, Ontario, Canada

Publications

• Original Article   
  Patients Online Registration System: Feasibility and Perceptions
  Author(s): Ftoon H Kedwan and Taghreed Justinia*
  
  Aim: This study attempts to measure patient and Registration and Admission (R&A) staff satisfaction levels towards the Traditional Queuing Method (TQM) in comparison with a proposed Online Registration System (ORS). This study also investigates patients’ perceptions of the ORS and the feasibility and acceptance of the R&A staff in a healthcare organization. Materials and Methods: A stratified random sampling technique was used to distribute 385 questionnaires among outpatients registration area to gather indicating information and perspectives. Additionally, eleven face-to-face semi-structured interviews with front line hospital workers in the R&A department were conducted using a thematic content analysis approach to analyze the contents and produce results. In order for the researcher to have a direct u.. Read More»